Welcome to the New Little
Hotelier Platform

Discover the next generation of Little Hotelier — designed to help you drive more bookings and simplify the way you manage your property. Watch our leadership team share the vision, explore key new features, and learn more about your path to the new platform experience.

A quick glance at what is changing

A simple, intuitive experience

New navigation

Find everything you need in one place with a single, streamlined navigation menu that makes moving between features a breeze.

Improved rate management

Create new rates and easily map them with as many room types as you like, all in just a few clicks.

Editable channel rates

Maximise revenue by updating your channel rates directly from the inventory grid.

Built to maximise occupancy

Multiple channels, one connection

Easily increase your properties visibility and attract new guests with Channels Plus, a new feature that helps you quickly connect to multiple online channels.

*Booking fees apply

Dynamic pricing and market intelligence

Tailored rate recommendations and performance insights to help you maximise the value of every booking opportunity.

*Booking fees apply

Yield rules

Automatically adjust availability so that you’re always offering your most profitable rates, on your best performing channels.

Designed to save you time

Make updates in bulk

Effortlessly update your inventory in bulk for multiple date ranges.

Intuitive setup guides

Make quick updates with intuitive setup guides that give you greater control over your rooms and rates.

24/7 support

Access to all the support and resources you need in one place, via one login, including the learning hub, cheat sheets, product tours and live chat.

3 weeks

1 week out

Upgrade day!

Initial notification

You’ll receive an email 3 weeks prior to being moved over to the new platform. This email will explain what is changing and include links to helpful resources and FAQs.

Your upgrade date

You’ll then receive a second email 1 week out that will provide you with the exact date of your upgrade to the new platform.

New platform is live

Once your property is upgraded to the new platform you’ll receive a final email to let you know everything is complete. You can then log in to find helpful product tours and online resources.

Discover why more small
hoteliers trust Little Hotelier

50,000+

customers

24/7

support

140+

countries

Most awarded features

“In the end, we selected Little Hotelier because it had what we were looking for at the right price… Managing our online inventory is much easier. Instead of checking on every reservation, I trust that it’s taken care of because it’s automated. It’s wonderful and it feels like it’s almost too good to be true! We estimate that Little Hotelier has saved us about half an hour a day.”

John Newton,
Prairie Guesthouse

Frequently asked questions

Will all my data, including existing channel mapping, rooms, rates and bookings stay intact?

Yes, your current configuration will remain entirely unchanged. All your existing settings, channel mappings, reservation details and other data will be in place in the new platform from the first time you log in.

How will rooms and rates change?

While your data will remain entirely unchanged, we will be changing how rooms and rates are organised in the new platform experience to make things easier for you. Today in Little Hotelier you have Room Types (like your Queen room) and your Room Rates (like Queen – Standard rate). In the new Platform experience you will have Room Types and Rate Plans as distinct entities that you can mix and match more easily.

When will the upgrade occur?

You will be notified of the exact date of your upgrade via email 7 days prior to the upgrade.

Will there be an outage?

You might not be able to log in for up to 10 minutes, however this will not affect your system. Your reservations will be processed as usual, just with a slight delay.

Do I need to do anything to be upgraded to the new platform?

No, we’ll look after everything for you. Your new platform experience will take place automatically.

Where can I get help if I need it?

You have access to extensive online guides, demo videos and help centre articles which can all be found further down this page. You will also be able to access these resources from within the new platform. If you get stuck, our friendly support team is also available 24/7 to answer any of your questions.